Order confirmation emails sometimes land in your spam or junk folder. Please check there first. If you still haven’t received it, contact us at hello@britishcosmetics.com with your full name and shipping address, and we’ll resend the confirmation promptly.

Yes! If your order hasn’t been dispatched yet, we can update the delivery address. Please contact us at hello@britishcosmetics.com with your order number and the new address details.

Don’t worry—we’ll make it right. Please email us at hello@britishcosmetics.com with your order number and a photo of the packing slip. Our team will review and resolve the issue as quickly as possible.

We sincerely apologize for any inconvenience. Please contact us at hello@britishcosmetics.com as soon as possible with your order number, a brief description of the issue, and clear photos. We’ll offer a suitable solution—whether that’s a replacement, refund, or store credit.

Pre-order items are clearly marked in their product descriptions. When you place a pre-order, your payment secures the product, which will ship as soon as it’s in stock—usually within 10–20 working days. You’ll receive a shipping confirmation email with a tracking number once it’s on the way.